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You have 3 calendar days to return an item from the date you received it.
Items can only be refunded if there is any manufacturing defect.
To be eligible for a return, your item must be unused and in the same condition that you received it and you should have a valid reason.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once you fill the form within 3 days, the return window will be open until the issue is solved.
Case 1: You can replace the product in case of defect or received the wrong product from our end. In these cases, you will get a free replacement.
Case 2: Incase where you ordered incorrect product (eg. Vivo V11 instead of V11 Pro), you will have to pay Rs.65 additional charges per Product. In this case, products can't be returned it can only be replaced.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment within 24 working hours.
If you wish to cancel your order you can cancel it by contacting us before it is fulfilled.
If you fail to contact us with the order number before the given time your order will be already in the processing state and then it cannot be canceled.
You will have to reject the parcel at the time of delivery, once the shipments is returned back to us we will automatically initiate the refund in 24 working hours.